Monday Motivation from Vicki Mayo, Founder & CEO of Touchpoint Solution

Mondays can be rough and, sometimes, we can all use some motivation. Our #MondayMotivation blog series brings you tips and life hacks from industry leaders and some of the most creative entrepreneurs out there.

We sat down with Vicki Mayo, Founder & CEO of Touchpoint Solution, the inventor and maker of a device called Buzzies, a neuroscientific wearable that alleviates stress in as little as 30 seconds. She discusses the personal experience that led her to found Touchpoint, being underestimated as a female entrepreneur and her Lean Six Sigma that keeps her with a standard of work.

What inspired you to start your business?
Touchpoint actually started as a result of a miracle I witnessed. 🙂 My daughter, 4 at the time, was struggling from night terrors. One day during a mommy friend phone call with my now co-founder Dr. Amy Serin, I explained how tired I was because of the night terrors. Dr. Serin told me about a technology she has invented over the past decade and had been using in her practice. She suggested I try it. That night during a particularly heinous night terror, I put the devices in her hands and 30 seconds later she was asleep. Not only that, she woke up in a great mood the next morning. I called Dr. Serin and said, what is that magic and what are we going to do about it? She shrugged and said she was a scientist. I said, lucky for you, I’m an entrepreneur. And in that moment, The Touchpoint Solution was born.

What’s been the biggest challenge you’ve faced so far?
As a woman, I’ve been underestimated many times. Most recently with Touchpoints, I have spent a lot of my time with manufacturing. People are often surprised to see a woman walking the manufacturing line and being actively and involved. It has been a challenge walking the line between demanding respect as a woman and yet maintaining a kind attitude.

What’s been the greatest reward?
The amazing stories people tell us on how Touchpoints have impacted their life! From people with Autism, ADHD, and Parkinsons to the moms and working professionals who deal with everyday stress, I love hearing how Touchpoints are changing their life. What makes it even more amazing is our 2 for 1 model. For every 2 Touchpoints we sell, we give one away via our #TouchOfHope Scholarship fund.

This is an email I got from a mom today – “Having Touchpoints for the past week is a gift we never expected! We can’t thank Touchpoint Solutions enough for giving us another method to help our children! We have one child who suffers from severe anxiety and one who has high functioning autism. In the past when one of them began to have a meltdown, we’d just hunker down and wish for the best, with hours and hours of tears, out of control behavior and destructive self-talk… among time spent searching for answers and solutions. Medication, therapies, oils, diets you name it… we have tried it. Now, we see tension building, we grab the Touchpoints, and almost every time it calms them down. We also try to use them preventatively by having them use them in the morning, transition times and bedtime. Our family isn’t perfect, we will never be… but we are able to talk through so much more, point them in a direction that helps them feel in control while giving us the peace of knowing we aren’t destroying who God intended them to be. Both children have had their medications lowered in the past week, and without the Touchpoints, I don’t think that would have been possible. Here’s to a new year of possibilities and hope. THANK YOU TOUCHPOINT!!! “

What is the biggest thing you’d like to see change your industry, and how are you working toward making that change happen? So many companies have amazing founders and executive teams that are so passionate about difference causes and making a difference. But unfortunately, so many of them don’t tie the passion into the business. They love supporting kids sports so they sponsor a little league team but the opportunity is there to do so much more! They could actually integrate the passion into the business by creating a co-team with the kids or having the team come in and learn about the business, etc.

With Touchpoint Solution, we wanted to be sure we would walk the walk as much as we talked the talk. We believe in elevating humanity through business aka conscious capitalism. We are committed to making this happen not just at our company but we want to see this happen across the world. To this end we give away one set of Touchpoints for every two sold, we use local companies whenever possible for packaging, design, labels etc and all of our packaging and fulfillment is done by blind individuals. Every day we ask ourselves how we can elevate someone else today?

Who or what motivates you to keep going, even when things get tough?
My family. I am extremely blessed to have 4 kiddos and the most amazing husband ever. Our family is an eclectic mix. When I was 20 years old, I learned of two boys living by themselves in an apartment because their parents had been deported. The day I graduated from college, I went to their apartment and picked them up. I became an overnight mom. Teenage boys are tough. They have a lot of energy and I knew I wanted to keep them out of trouble. So I did what I thought was logical; I signed them up for every sport imaginable. One of these sports was field hockey. The coach and I got off to a rough start but after 6 months we went out for a drink. Six months later he asked me to marry him. 🙂  Ten years later we are happily married and have two additional kids. I feel blessed and so grateful for every one of them!

What’s one piece of advice you’d give to another entrepreneur just starting out?
Go for it! Don’t be afraid to take risks. And remember that while your parents and friends may give you advice, at the end of the day it’s your life. If you want to pursue something that’s risky or something that you love- go for it!

What do you do every Monday morning to prepare and motivate yourself for the coming week?
I am a big believer in LEAN Six Sigma so I have standard work I follow. Every Sunday I pull metrics for the week prior and review in order to prep for our leadership huddle meeting every Monday morning. Using our red/yellow/green dashboard the entire team can see right away where we are winning and where we need to focus attention. The outcome of huddle sets my agenda for the week so I prepare heavily for huddle.


Vicki is taking over the Project Entrepreneur Instagram page this week to give you an inside look at #PEAccelerator 2017. Follow along with her!

For more #MondayMotivation, check out our interview with Danielle Wen, Founder & CEO of Lace & Liberty, an online customizable wedding gown service. She discusses the re-imagining of bridal shopping that took place after being shocked to find the experience so antiquated, as well as some insight on how to prioritize and accomplish weekly goals with limited resources, a small team, and a good To Do list.